Waste Driver SMS & Toll‑Free Messaging Policy

1. Purpose of SMS Messaging

Waste Driver uses SMS messaging strictly for operational, transactional, and account‑related communication, including verification codes and job‑related notifications. SMS is used to:

• Send Users quotes, booking confirmations, arrival notifications, and job updates.
• Send Drivers job opportunities, quote requests, and operational updates.
• Verify User and Driver phone numbers during onboarding with 2FA/verification codes.
• Provide support information, profile reminders, and account‑related alerts.
• Send service notifications related to account activity and booking status.

For carrier classification, Waste Driver’s Toll‑Free messaging use case is considered Mixed, covering both verification codes (2FA) and operational notifications for Users and Drivers.

2. How Users & Drivers Provide Consent (Opt‑In)

Waste Driver collects explicit consent before sending SMS messages. Consent is obtained in the following ways:

Users

• Entering their mobile number during account creation in the WasteDriver app.
• Checking an SMS consent checkbox (unchecked by default and separate from email and Terms acceptance).
• Verifying their phone number via a 6‑digit SMS code.
• Agreeing to receive SMS messages during onboarding and in the Terms of Service.

Drivers

• Entering their mobile number during Driver onboarding.
• Checking an SMS consent checkbox (unchecked by default) to receive job and operational messages.
• Verifying their phone number via a 6‑digit SMS code.
• Agreeing to receive job alerts, quote requests, and operational messages.

Waste Driver does not send SMS messages to any User or Driver who has not provided explicit consent and completed phone verification.

3. Opt‑Out Instructions

Users and Drivers may opt out of SMS messaging at any time by replying:

STOP

To resume messages, reply:

START

For help or support, reply:

HELP

4. Types of SMS Messages Sent

Waste Driver sends only operational, transactional, and account‑related messages. Message types include:

• 2FA/verification codes for account signup and phone verification.
• Driver onboarding and job alerts (e.g., new job opportunities, profile completion reminders).
• Customer pickup/booking status updates (e.g., confirmations, arrival notifications, completion updates).
• Service notifications related to account activity, payment status, and support.

User Messages

• “Welcome to WasteDriver! 🛻 Text a photo of your junk + your address for an instant quote. Reply STOP to opt out anytime.”
• “Thanks for your request! We'll send you a quote shortly. You can also reply with more photos or details. 1‑833‑99‑WASTE | wastedriver.com Reply STOP to unsubscribe.”
• “Your quote is ready: $248 for your couch + appliances (includes pickup & disposal). Reply YES to accept or NO to decline. We'll hold $248 on your card until completion. Reply STOP to opt out.”
• “Booking confirmed! Your driver will arrive between 1‑3 PM today. Driver name: Mike | Track here: [short link] Reply STOP to opt out.”
• “Your WasteDriver is arriving in ~10 minutes. License: ABC‑1234 | Silver Ford F150. Any last‑minute changes? Reply here.”
• “Job complete! $248 has been charged. Thank you for using WasteDriver. Rate your driver: [short link] Reply STOP to opt out.”
• “Your final charge has been adjusted. $56 refund issued to your card. Thank you! Questions? Text us. Reply STOP to opt out.”

Driver Messages

• “Hi, this is WasteDriver. Saw your junk removal ad. Want steady paid jobs with the commission you request? Reply YES to learn more or STOP to opt out.”
• “Great! WasteDriver sends pre‑paid junk jobs. To join: Text your name, city, and truck type (e.g. ‘John, Calgary, Ford F150’). We'll send the agreement next. Reply STOP to opt out.”
• “Welcome to WasteDriver, [Driver First Name]! You're now approved. We'll text you job leads during launch. Download the app: wastedriver.com/driver Reply STOP to opt out.”
• “Your WasteDriver profile is 80% complete. Please add your fuel efficiency and preferred work areas to get better jobs. Text ‘PROFILE’ to continue. Reply STOP to opt out.”
• “New job alert – Calgary SE. Couch + 2 appliances. Quoted $248. $6 commission. Accept? Reply YES or NO.”

5. Legitimate Business Purpose

Waste Driver is a Canadian marketplace platform that connects Users with verified Independent Drivers for junk removal and waste transportation. SMS messaging is essential for:

• Coordinating quotes and bookings
• Providing arrival notifications
• Ensuring safe and responsible disposal
• Supporting Drivers with job opportunities
• Verifying identity and account ownership

Waste Driver does not send promotional or marketing SMS messages without explicit opt‑in consent.

6. Safety, Verification & Responsible Disposal

Waste Driver maintains a safe and accountable marketplace through:

• Driver license, insurance, and vehicle registration verification
• Photo documentation at Quote, Arrival, and Completion
• Route tracking to approved landfill and recycling facilities
• Address protection until a quote is accepted
• Secure storage of job photos for dispute resolution

7. Toll‑Free Number

Waste Driver uses the following Toll‑Free number for all SMS communication:

1‑833‑999‑2783 (1‑833‑99‑WASTE)

8. Contact Information

For questions about SMS messaging or to report an issue, contact:

Waste Driver Inc.
info@wastedriver.com
1‑833‑999‑2783